We are a USA based company with offices in San Francisco, CA and Phoenix, AZ.
Both the company founders and the entire Decipher Tools team are experts in iOS backups and managing iPhone data. We started out making apps and helping provide mobile strategy for companies back when the App Store first launched. Over time, we saw the need for better support for iPhone data and backups, which led us to building our own suite of Decipher Tools iPhone programs. Our software products are used worldwide on all continents. Well, except for Antarctica! We love our customers and you can read comments from some of them here.
Yes, the Decipher Tools founders along with the rest of our Decipher Tools staff all respond to emails and product support! We love solving problems — we believe good software is made by engaging with our customers. It’s a team effort.