如何修复:iPhone备份损坏或不兼容


iTunes对话框显示错误消息“ iTunes 无法恢复 iPhone,因为备份已损坏或与正在恢复的 iPhone 不兼容。 “

今天我们要解决客户提出的问题:

“我今天在将它交换到iTunes之前将其备份到iTunes中...擦掉旧手机并将其打开,然后在我回到家时得知备份在今天尝试恢复时”损坏或不兼容“。修复损坏或不兼容的iTunes备份?“

Corrupt iPhone (or iPad, iPod Touch) backups can be a simple version mismatch issue, or be due to bugs in iTunes and iOS. This article provides five steps to how to fix the iTunes could not restore the iPhone because the backup was corrupt or not compatible in order of increasing complexity of the actual problem in the corrupt backup.

(注意:如果您在尝试时收到损坏或不兼容的消息 使 然后是备份 请阅读此帮助文章 。在进行备份时,您需要针对损坏的备份提供不同的建议。这篇帮助文章是关于iTunes的损坏或不兼容的消息 恢复 。)

iPhone Backup Corrupt Step 1: Update the iPhone

在设置新iPhone时,通常会收到损坏或不兼容的iTunes消息,因为您的新iPhone是在最新的iOS更新发布之前制造和打包的。所以,你的闪亮的新iPhone开箱即用,运行旧版iOS,而不是以前的iPhone运行。我赞赏你的iPhone好公民身份让你的iPhone保持最新状态!您应该尝试修复损坏或不兼容的iTunes备份的第一个修复是更新您的新iPhone:

  1. 打开iTunes并选择您的iPhone。
  2. 点击 Check For Update 要么 Update.
  3. IOS更新完成后,尝试再次恢复备份。

通过在iTunes中更新iPhone来修复损坏或不兼容的iTunes备份

This should resolve the corrupt backup error message if the actual underlying problem is that the iPhone that made the backup was running a newer version of iOS than the iPhone you're restoring to.

iPhone Backup Corrupt Step 2: Use iPhone Airplane Mode

如果您已经设置了iPhone并且最近登录到iCloud,则可能是在您尝试恢复时iCloud正在同步,从而导致处理流量堵塞。如果您使用iCloud Photo Library,这尤其可行。将iPhone置于飞行模式以停止iCloud同步,并尝试再次恢复备份。

If your iPhone is on the "welcome" screens, and is not currently set up, then you can skip this step.

  1. 打开iPhone设置应用。
  2. 点击飞行模式开关以打开飞行模式。
  3. 尝试再次恢复备份。

Fix a corrupt or not compatible iTunes backup by turning on Airplane Mode during the restore.

This should resolve the corrupt backup problem if the underlying problem is too much iCloud syncing changing/adding files on the iphone while you're trying to restore. This is somewhat common if you tried to set up your iPhone and log in to your Apple ID prior to restoring the backup, which isn't necessary.

iPhone Backup Corrupt Step 3: Try a Different Backup

如果您尝试还原的备份“损坏或不兼容”,我们应该检查 其他 要恢复的备份。

  1. 通过选择iTunes菜单>首选项(Mac)或iTunes编辑菜单>首选项(Windows)打开iTunes偏好设置。
  2. 单击“设备”以显示iTunes中所有iPhone / iPad / iPad备份的列表。
  3. 每个备份都应列出设备名称和备份日期。看看你是否看到另一个可接受替代的备份。
  4. 如果您看到要恢复的其他备份而不是损坏的iPhone备份,请单击iTunes主窗口中的“还原备份”,然后从iTunes的下拉菜单中选择该备份。
  5. 如果您在下拉菜单中没有看到不同的备份,或者根本没有看到下拉菜单,请确保您的iPhone已更新到最新版本的iOS,因为iTunes不会显示不兼容的备份选项在选项的下拉菜单中。

iTunes窗口显示所有iPhone / iPad / iPod备份,以显示除损坏的iPhone备份之外的其他选项

Sadly, iTunes usually only has one backup per device (updating the previous backup each time you click "Back Up Now") so it's unlikely you'll have an acceptable second backup to use instead of the corrupt or incompatible backup. But it's certainly worth a try.

iPhone Backup Corrupt Step 4: Fix the Corrupt iPhone Backup with Third Party Software

如果您的iPhone上更新了iOS并且您仍然在iTunes中收到损坏或不兼容的消息,那么您的备份可能真的已损坏!就像任何其他应用程序一样,iPhone备份应用程序存在错误,这些错误导致iPhone / iPad / iPod备份损坏。

You will need to address and fix the corrupt bugs in your iPhone backup. Download Decipher Backup Repair, software to analyze and fix corrupt iPhone backups and incompatible iPhone backups.

  1. 打开 Decipher Backup Repair 并选择您的损坏的iPhone备份。
  2. 按照提示并在程序中进行操作,因为它修复了损坏的iPhone备份中的问题。
  3. 继续按照程序中的说明进行操作,直至进入 恢复时间 屏幕,显示iTunes说明。
  4. 打开iTunes,单击 恢复备份 ,并选择新的 解密修复 备份而不是损坏的iPhone备份。

修复损坏的iPhone备份

Decipher Backup Repair 创建一个新的复制备份,修复新副本中损坏的iPhone备份错误。

Decipher Backup Repair is made to fix the problems in the corrupt or incompatible iPhone backup. The cloned and repaired backups are compatible with iTunes, and Decipher Media offers a moneyback refund guarantee and support for Decipher Backup Repair.

Another Option: Extract Data from the Corrupt iPhone Backup

您可以决定将照片,短信,联系人和其他数据保存在备份之外,而不是努力让iPhone备份损坏的错误消息消失,选择继续操作而不恢复备份。如果你走这条路,你需要第三方软件来帮助你从损坏/不兼容的备份中读取数据。该软件的一些选项是 Decipher TextMessage 和/或 Decipher Backup Browser 或iExplorer。选择第三方软件时要小心谨慎,并确保查找合法评论,安全付款处理和退款保证。请记住,并非所有第三方iPhone备份软件都能理解损坏的iPhone备份,并且损坏的iPhone备份中的某些数据可能会损坏或丢失。

优点: 完全避免iPhone备份损坏错误。

缺点: 第三方软件不是免费的。提取的数据在您的计算机上而不是您的iPhone上。备份提取器软件并不支持所有第三方iPhone应用程序数据。



2 Comments



Jamie Grizzle

Jamie Grizzle 十月 10, 2018

If I were to do a new back up of the old phone would there be a chance the most recent backup would be compatible or compatible?

Kelly HW

Kelly HW 十月 10, 2018

Hi Jamie,

If you still have the old iPhone with the data still on it (very important), then I definitely think making a new backup from scratch is an excellent idea to try as well. Can you send us an email via our support page https://deciphertools.com/s... (and let us know if you're on Mac or Windows)? I'll followup with next steps to do that, so we can make sure we're understanding your specific scenario correctly to help as best we can.